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In order for us to correctly diagnose the problem, please provide us with a few details and a description of the issue.
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Windows: Use Snipping Tool (Start > All Programs > Accessories > Snipping Tool) | Mac: To capture a specific section, hold down the command key, as well as the Shift key, as you press 4; then select the area you want to copy. | iOS: Press and hold the Sleep/Wake button, then immediately press the Home button. | Android: Press and hold the Sleep/wake button and the volume-down button simultaneously until the screen flashes. (if your device has a home button, press and hold the home button and the power button simultaneously until the screen flashes.
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